PROBE is a world-leading best practice benchmarking tool
Today’s customers are smart, well informed and demanding. They expect the providers of their products and services to be leaders in their fields, achieving outstanding quality and reliability, delivering outstanding service and leading-edge products, displaying qualities of responsiveness, agility, innovativeness, connectedness and accessibility, and demonstrating their credentials as responsible corporate citizens.
“Without great employees you can never have great customer service.” Richard F. Gerson
PROBE is a proven methodology that will demonstrate how business practices are driving the performance of your organisation across a demanding scorecard of performance measures. It will provide positive business returns through identifying actions that directly link internal activities to customer satisfaction and retention and ultimately to profitability.
The PROBE benchmarking tool is universally applicable, able to be used by any business or organisation that wishes to submit the way it operates and the results it achieves to scrutiny and challenge.
For many organisations the first stage on the journey to excellence will be to assess their current position. How well do they measure up against their peers and how are they perceived in the eyes of their customers and employees?
Undertaking a PROBE benchmark and acting on its findings can achieve:
- A rapid identification of strengths & weaknesses for practical improvements
- Improved Customer Service and Employee Morale
- Greater Customer Satisfaction and Retention
- Reduction in staff absenteeism and an increase in productivity
- A competitive advantage and greater profitability
If you would like to use PROBE in your advisory work with businesses/organisations, become a PROBE facilitator. We offer a comprehensive training package and great value licensing arrangements.
If you are an organisation that would like to find out how you measure up against your competitors and peers, contact us so we can advise you about the availability of PROBE in your region.
If your activities include manufacture of products, your PROBE benchmark may be enhanced using PROBE for Manufacturing Excellence to compare your manufacturing processes and performance against world class standards.
PROBE for Small Business Excellence offers the benefits of PROBE best practice benchmarking in a format that is better suited to the perspectives and priorities of many small business owners, managers and employees.
Innovation and sustainability are, for good reasons, two of the key themes that run through all of PROBE’s core modules, and they commonly feature among the recurring threads that emerge from PROBE teams’ discussions. They are aspects that many businesses and business leaders continue to find particularly challenging, and these are two areas in which many businesses can identify major, exciting and potentially valuable opportunities for improvement. For these reasons, PROBE offers business advisers and their clients opportunities to ‘dive deep’ into these two focused aspects of business excellence, through the ‘specialist’ PROBE modules PROBE for Sustainability Excellence and PROBE for Innovation Excellence.