PROBE Blog
A Special Message – Best Wishes, Prosperity and Peace
We’d like to wish our clients, partners and friends our best wishes at this festive and reflective time of year.
A Quick Glance Back Before We Take a Great Leap Forward
Well, what a year! As is customary at the end of the year it is time to reflect on the many highs and lows we have experienced over the last 12 months. This year we have reached the highs of seeing PROBE provide best practice support through initiatives in countries and regions that we have never been to before, new and improved ‘flavours’ of PROBE, the launch of our new…
Sustainability Rating Gone Overboard?
I just read a really good article in a Business Week issue from last November. You can find it here: http://www.businessweek.com/magazine/the-race-to-decide-whos-greenest-11232011.html. The article titled “The Race to Decide Who’s Greenest” reminded me of the swell during the late 80′s and 90′s when Total Quality and Standards saw a surge or in some cases a “scourge” of rating systems, rating organizations and rating consultants jumping into the field. For the manufacturer,…
The Cost of Poor Customer Service – Competitive Differentiation Via Excellence
Recently I was asked to make a presentation on service excellence as a competitive differentiator for a client. In the summer they had used PROBE for Service to assess the business and determine where/how to improve. They were so impressed with the PROBE results I was asked to create a presentation for their customers at a “Lunch & Learn” session. For those of you familiar with the Service tool you’ll…
PROBE for Sustainable Business in the news
PROBE for Sustainable Business was recently referenced in an article titled “Preventing Spankings From Rankings.” You read here at http://www.between-us.nl/572/2/preventing-spankings-from-rankings.htm.
The Business of Sustainability – Survey & Analysis
Although this study was published back in 2009 the Boston Consulting Group authored report provides valuable insight into management perspectives on the ROI of sustainability practices in business. The survey and report was developed in collaboration with the Massachusetts Institute of Technology. As the report shows the value of sustainability by business leaders is in many ways in direct correlation to their perspective on the issue such as compliance vs brand leadership….
Should Sustainability wait until better times come along?
“We would love to work towards being more sustainable, but in the current economic climate we simply can’t afford it. Sustainability will have to wait until better times come along.” Well, that’s one way of looking at it. Let’s leave to one side the question of whether better times are going to come long anytime soon. And the question of whether any of us can afford for others to delay…
